Frequently Asked Questions

We know that you and your family will have lots of questions when you are considering a residential care home, so we have put together a few answers to the questions we are often asked.

Your care is personal to you so please do not be frightened to ask us questions and we will do our very best to make sure we answer them.

Can I have a telephone in my room?

Yes, although you are responsible for the installation and the bill.

Will I still be able to vote?

Absolutely and we encourage this. Postal vote can be arranged for those who wish.

In my own home I always had something to do, what will I do in Riverside Nursing Home?

Riverside is well known for a variety of entertainment and clubs suitable for all abilities. These are designed for one to one, small or large groups. Every month we offer a new and varied agenda which you can join in with or, if you prefer, sit and watch the world go by.

I am concerned about my finances, what if they run out, will I be asked to leave?

Prior to admission, we would strongly recommend that you take independent financial advice from a specialist organisation (we can provide you with several contacts). The planning of long term care funding is complex and we have found these organisations to be extremely helpful and resourceful.

What would happen if my health deteriorated whilst I was living at Riverside Nursing Home?

We will always try to meet your care needs with our team of Registered Nurses and care staff. We liaise constantly with the GP and other health care professionals to ensure we have access to the latest information on all aspects of care. Whilst we strive to enable residents to stay with us as long as possible, very occasionally, due to the specialist care requirements of some illnesses and disabilities, we may not be able to meet those care needs. In these circumstances, we would be guided by the expertise of the GP and relevant health care professionals as to the most appropriate actions.

By achieving Platinum Status in our Gold Standard Framework Accreditation we are able to manage End of Life care needs in a far more pro-active way, thus helping you remain at Riverside for as long as possible.

What are your terms & conditions?

Our fees include all personal care, accommodation, all meals, heating and light, personal laundry (except dry cleaning), regular chiropody, all activities and entertainment. The resident is responsible for payment of newspapers, hairdresser, toiletries, telephone bills.

  • Room prices are dependant on the size of the room, ensuite facilities and the care needs of the individual. Fees are paid four weekly, in advance, by standing order and may be reviewed following significant changes to care needs. Two weeks’ notice will be given under these circumstances. Please contact the home for an initial estimate based on your needs.
  • There is a review of fees each year and four weeks’ notice will be given of any changes.
  • We require documentary evidence of a resident’s financial situation along with a copy of both Health & Welfare and Financial powers of attorney for the file.
  • Four week’s notice will be required if a resident decides to move to another home or if Riverside Nursing Home is unable to meet the care needs of the resident.
  • We have no requirement to pay large fees in advance. Normal practice is to ask for one week’s fees to be used as a deposit for the room which would be deducted from the first payment.

This is just an overview of our terms and conditions. Please contact us for more in depth information.

Testimonials

Thank you so very much for all you did for Mum.  You took such great care of her and we are so grateful to you all.

E, L and C, Relatives

Testimonials

My husband has been in Riverside Nursing Home in Sherborne for five months now. He took a few weeks to settle down in his new surroundings at first but now has got to know the Staff. The Nurses, Carers, the Chef, all have been so kind, respectful, most of all understanding the needs of not only the residents but their families. Only recently we enjoyed an outing to Weymouth organised by the Activities Co-ordinator. Matron Judith Maidment waved us off as our special coach left Riverside. Thank you all

PW, Wife

Testimonials

I wanted to thank you and all your staff for the care and kindness you showed my father during his final weeks and days with you.  I can honestly say that it felt that you had all become part of the family.

ED, Daughter

Testimonials

The kindness you all showed us as a family meant so much in such sad and stressful times.  Thank you

ED, Daughter

Testimonials

My family and friends will not forget the kindness, caring, love and support you gave to all of us from the minute T arrived at Riverside.

PW, Relative

Testimonials

Words are never enough sometimes, but the hugs, smiles and laughs worked every time.  In other words 'you cared'.

PW, Relative

Testimonials

Thank you for arranging such a very enjoyable lunch for D on his 92nd birthday.

DH, Wife

Testimonials

Please thank all the staff, we will never forget you all for making P's last weeks so comfortable for him and bearable for us.  You are fortunate to have such a wonderful team of caring professionals at Riverside.  We cannot thank you enough.

WS, Relative

Contact Us

Riverside Nursing Home
Westbury
Sherborne
Dorset, DT9 3QZ

01935 812046

care@riversidenursinghome.co.uk